Refund & Cancellation Policy

This policy explains how cancellations and refunds work for payments made to GN Tech, a trading name of Global Nexus Technology, based in Bangalore, Karnataka, India. It covers both our fixed-price plans on the Pricing page and invoices for projects we quote individually, and it forms part of our Terms of Service.

1. Fixed-price plans

Our Website, Logo and Branding & Logo plans start with a 50% advance paid online. The remaining 50% is due on delivery.

If you cancel…	You get back
Before we start work on your project	The full advance
After we start work, but before we share any first drafts, concepts or designs	Half of the advance
After we’ve shared first drafts, concepts or designs	Nothing: the advance covers the work already done

We always tell you in writing (by email or WhatsApp) when work on your project starts, so it’s clear which stage applies.

Because the balance is only due on delivery, if you cancel before delivery you won’t be asked to pay it.

2. Quoted projects

For projects we quote individually, you pay in instalments as set out in your proposal, usually 40% to start, 40% at design sign-off and 20% at launch. If you cancel:

• Payments for stages that are already complete are not refundable.
• If you cancel part-way through a stage, we refund the part of that stage’s payment that covers work not yet done, worked out from the proposal.
• Payments made in advance for stages we haven’t started are refunded in full.

If your signed proposal sets out different cancellation terms, those apply instead.

3. When we refund in full

• If we cancel. If we cancel the project, or can’t deliver what we agreed for reasons on our side, we refund everything you’ve paid for work not delivered.
• Duplicate or accidental payments. If you’re charged twice, or charged by mistake, we refund the extra payment in full.

4. What we can’t refund

• Third-party costs we’ve paid on your behalf with your approval, such as domain names, hosting, premium themes or plugins, fonts and stock images. These are bought from other companies and can’t be returned.
• Work you’ve approved, and completed stages of a quoted project.

5. How to cancel or ask for a refund

Email contact@gntech.in or message us on WhatsApp at +91 88753 13401. Include your payment reference (it starts with GNT-) and the email address you paid with. We reply within 2 working days.

6. How refunds are paid

• Approved refunds are issued within 5–7 working days, to the original payment method, through Razorpay. Your bank or card provider may take up to a further 10 working days to show it.
• Refunds are made in Indian rupees (INR), the currency you were charged in. If your card or account uses another currency, your bank converts the amount, so the figure in your currency may differ slightly from what you paid because of exchange rates or bank fees, which we don’t control.
• We can’t refund to a different card or account, or in cash.

7. Questions

If anything here is unclear, ask us before you pay at contact@gntech.in or on WhatsApp at +91 88753 13401.